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Onboarding
Core Product
What is Osmos.ai?

Osmos is an omnichannel Retail & Commerce Media Operating System that helps retailers, marketplaces, and commerce companies build and scale bespoke retail media platforms. It combines ad serving, yield optimization, campaign automation, and full-funnel analytics into one ecosystem - designed to deliver revenue growth and operational efficiency in weeks, not months.

Features
What kinds of advertising can I run with Osmos?

Osmos supports a full suite of formats including product ads, display ads, offsite activation (e.g., across broader channels), email ads, and in-store digital ads - all integrated with AI targeting, real-time bidding, and meaningful attribution.

Is Osmos easy to integrate with my existing tech stack?

Yes. Osmos is designed to complement existing systems via APIs or turnkey solutions, allowing deployment in as little as ~4 weeks without dismantling your current infrastructure.

Performance & Analytics
How do I measure ad performance?

Osmos provides full-funnel reporting and closed-loop attribution so you can see performance from impression to conversion and understand ROAS and revenue uplift.

Can Osmos help with budgeting and yield optimization?

Yes, built-in yield management and AI estimate tools automatically optimize budgets, bid strategies, and inventory pricing to help maximize revenue per placement.

Competitors
How does Osmos compare to Zitcha?

Both are comprehensive OMNI-channel retail media platforms. Zitcha emphasizes unified campaign planning, finance alignment, and cross-channel rollout for enterprise retailers. Osmos, on the other hand, brings a modular app ecosystem for retailers to build or customize their own retail media stack rapidly - including richer self-serve, yield control, and custom delivery across more ad formats.

How is Osmos different from CitrusAd?

CitrusAd is a self-serve retail media network powering primarily sponsored product and banner ads within e-commerce environments. Osmos goes beyond a retail media engine - it lets retailers own the entire media stack, expand into offsite & in-store ads, and orchestrate complex media strategies while capturing deeper first-party insights.

How does Osmos compare with Criteo?

Criteo’s suite focuses on commerce media across both open web and retail environments using massive datasets and DSP/SSP capabilities. Osmos is more retailer-focused - it’s a platform you own and operate as your own retail media network rather than renting inventory on external networks.

How is Osmos different from Topsort?

Topsort aims at simplified campaign management, but its stack is relatively narrower. Osmos provides a broader, more customizable retail media ecosystem, enabling retailers to serve rich media ads and manage campaigns across all purchase touchpoints with deeper control and yield leverage.

Usage
Who can benefit most from Osmos?

Ecommerce marketplaces, omnichannel retailers, vertical marketplaces (e.g., grocery, pharma), OTT platforms, and anyone who wants to monetize digital consumer interactions while owning their advertising tech and data.

Will Osmos work with my first-party data?

Yes - Osmos leverages first-party shopper data and privacy-compliant methods for improved targeting and relevance, helping you create personalized experiences without compromising data ownership.

Do I need technical support to get started?

Osmos offers expert support and optional build-services so you can launch quickly with minimal internal development.

Pricing & Onboarding
How much does Osmos cost?

Pricing varies depending on business size, features, and custom requirements. Contact the Osmos sales team for a tailored proposal.

Compliance
Is customer data handled securely?

Yes. Osmos supports cookie-less identity options and privacy-aware targeting to align with modern data protection standards.

Where can I get help or documentation?

Reach out to our support team, access developer docs, or book a demo to view integrations and best practices tailored to your business.

Is Osmos secure and compliant for enterprise use?

Yes. Osmos is built with enterprise-grade security and compliance at its core. We are
SOC 2 compliant, ISO certified, and IAB certified, aligning with global standards for security, transparency, and digital advertising best practices.

Does Osmos comply with global data privacy regulations?

Yes. Osmos is fully GDPR compliant and CCPA compliant, enabling retailers to operate confidently across regions while maintaining strong data privacy and governance.

How does Osmos handle first-party and customer data?

Osmos is privacy-first by design. Retailers retain full ownership and control of their first-party data, with secure and compliant handling across all workflows.

Integrations
How easily can Osmos integrate with our existing tech stack?

Extremely easily. Osmos is designed to work on top of the stack you already have - not replace it. Whether you’re using a custom ecommerce platform, a homegrown data layer, or third-party tools, Osmos integrates seamlessly via APIs and modular connectors.

Do we need to change our current systems to use Osmos?

No. Osmos is built to adapt to your existing infrastructure. You don’t need to rip and replace your ecommerce platform, analytics tools, or data pipelines.

Can Osmos integrate with external platforms like TikTok, Meta, or other offsite channels?

Yes. Osmos is highly flexible when it comes to integrations with offsite and third-party platforms. This allows retailers to activate, measure, and extend retail media beyond onsite placements with minimal effort.

How customizable are integrations?

Very. Osmos supports both standard integrations and custom workflows based on how your business operates - whether that’s data ingestion, ad delivery, reporting, or attribution.

What makes Osmos easier to integrate compared to other retail media platforms?

Osmos is API-first and modular by design. Instead of forcing a rigid system, we adapt to how retailers already work - which significantly reduces integration complexity and implementation time.

Time to Value
How quickly can we go live with Osmos?

Most customers can launch within weeks. Because Osmos works with your existing stack, onboarding is significantly faster than traditional retail media platforms.

How soon can we start seeing value after implementation?

Very quickly. Osmos is built to deliver time to value faster than most platforms - from campaign execution to measurable revenue impact.

Why is Osmos faster to value compared to competitors?

Three reasons:

  • Minimal integration overhead
  • No dependency on replacing existing systems
  • Built-in automation for campaign setup, optimization, and reporting

This allows teams to focus on monetization rather than setup.

Does faster time to value mean limited functionality?

Not at all. Osmos delivers speed without compromise - offering full-funnel measurement, yield optimization, and scalable ad formats from day one.

Is this speed consistent across regions?

Yes. Faster time to value is one of Osmos’ core strengths globally, and something we actively deploy as a competitive advantage across markets.

Global Presence
Where is Osmos available?

Osmos is available worldwide, with a presence across North America, the UK, the EU, Australia, and SAPMENA, and customers live in 12+ countries.

Do you support retailers across different regions and markets?

Yes. Osmos works with retailers and commerce platforms across regions, adapting to local market needs while maintaining a consistent core platform.

Do you have a sales or support team we can speak to directly?

Absolutely. We have a global sales team that customers can contact directly for demos, onboarding support, and implementation guidance.

How does onboarding work for global customers?

 Our team works closely with you to ensure smooth onboarding, regardless of region. From technical integration to go-live support, we make the process straightforward and fast.

Is Osmos suitable for both regional and global retailers?

Yes. Osmos scales easily - whether you operate in a single market or across multiple geographies.